jilig Terms & Conditions – Player Agreement

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and jilig ("jilig", "we", "us", "the Platform") governing your access to and use of the jilig website, mobile platform, games, and all associated services available at jilig.one (collectively, the "Services").

By registering a jilig account, accessing the platform, depositing funds, or participating in any game or promotion offered by jilig, you conclusively acknowledge that you have read these Terms in their entirety and agree to be bound by them. If you do not agree with any part of these Terms, you must immediately discontinue use of the jilig platform and close your account.

These Terms must be read in conjunction with jilig's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and jilig.

2. Eligibility & Age Verification

To be eligible to use jilig, you must satisfy all of the following conditions at the time of registration and at all times during your use of the platform:

• You are at least 21 years of age;
• You are a resident of the Philippines or otherwise legally permitted to access online gaming services operated under PAGCOR licensing;
• You are not accessing jilig from a jurisdiction where online gaming is prohibited by applicable law;
• You are not a current employee, contractor, officer, or director of jilig or any of its affiliated entities, or an immediate family member of such persons;
• You have not previously been self-excluded from jilig or been subject to a permanent account ban;
• You are acting in your own capacity and not on behalf of a third party.

jilig reserves the right to request identity verification documents at any time, including but not limited to a valid Philippine government-issued ID (UMID, PhilSys, Passport, Driver's License, PRC ID, Voter's ID), proof of address, and proof of payment method ownership. Failure to provide satisfactory documentation within the timeframe specified may result in account suspension and withholding of pending withdrawals pending compliance review.

Any individual who provides false information regarding their age or identity in order to access jilig will have their account permanently terminated and any winnings or balances may be forfeited, without prejudice to any legal remedies available to jilig.

3. Account Registration

Each individual may register only one (1) jilig account. The creation of multiple accounts by a single individual ("multi-accounting") is strictly prohibited and constitutes a material breach of these Terms. jilig employs automated and manual detection systems to identify duplicate accounts. Where multi-accounting is confirmed, jilig reserves the right to close all associated accounts and forfeit any balances therein.

You are responsible for maintaining the security and confidentiality of your jilig account credentials, including your username, password, and any two-factor authentication (2FA) codes. jilig will never ask you for your password via live chat, SMS, email, or social media. You must notify jilig immediately via the official support channels if you suspect unauthorized access to your account.

jilig accepts no liability for losses incurred as a result of unauthorized access to your account where you have failed to take reasonable steps to keep your login credentials secure, including but not limited to sharing your password with third parties or using the same password across multiple online services.

Your jilig account must be registered using a valid Philippine mobile number that you own and control. This number will be used for account verification, OTP delivery, and security alerts. Changes to your registered mobile number require identity verification and are subject to a security review period.

4. Deposits & Withdrawals

jilig accepts deposits via the following payment methods: GCash, Maya (PayMaya), QR Ph, GrabPay, BPI, BDO, Metrobank, and 7-Eleven CLiQQ. All transactions are denominated in Philippine Peso (PHP / ₱). The minimum deposit amount is ₱100 unless otherwise specified for a particular payment method or promotion.

Deposits are generally credited to your jilig wallet instantly or within a few minutes, subject to payment processor processing times. jilig is not responsible for delays caused by third-party payment providers, Philippine telco network issues, or banking system maintenance windows.

Withdrawal requests are processed subject to the following conditions:

• Your identity must be fully verified before withdrawal requests above the applicable threshold are processed;
• Withdrawals will be paid to the same payment method used for your most recent deposit unless otherwise approved by jilig support;
• Bonus funds and wagering requirements must be fulfilled before any withdrawal of funds derived from bonus play is permitted;
• jilig reserves the right to conduct additional security or fraud checks prior to processing any withdrawal, which may result in processing delays of up to 72 hours;
• jilig complies with all applicable PAGCOR Anti-Money Laundering (AML) requirements and may request source-of-funds documentation for withdrawals above applicable thresholds.

All amounts displayed in the jilig wallet, game interfaces, and transaction history are in Philippine Peso unless explicitly stated otherwise.

5. Gameplay & Wagering Rules

All games available on jilig use certified Random Number Generator (RNG) technology or, in the case of live dealer games, physical gaming equipment operated by professional dealers under studio conditions. Game outcomes are determined independently of jilig's commercial interests and cannot be manipulated by the platform.

Return-to-Player (RTP) percentages for all games are available in the individual game information panels within the jilig lobby. jilig does not guarantee that any player will achieve results consistent with the published theoretical RTP during any given gaming session. RTP figures represent long-term statistical averages across millions of game rounds.

In the event of a technical malfunction, disconnection, or system error during a game round, jilig will endeavor to reconstruct the game state using server-side logs. In cases where reconstruction is not possible, bets placed during the affected round may be voided and stakes returned to the player's wallet. jilig's decision regarding technical disputes is final, subject to the player's right to escalate to PAGCOR.

Attempting to exploit software bugs, glitches, or errors in jilig's platform to gain an unfair advantage is prohibited. jilig reserves the right to void any winnings derived from exploitation of technical errors and to suspend the accounts of players who engage in such conduct.

6. Bonuses & Promotions

jilig offers various bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms and conditions that are communicated at the time the bonus is offered and in the applicable promotion documentation. General bonus conditions applicable across all jilig promotions include:

• Bonuses are credited to a separate bonus wallet and may not be withdrawn until applicable wagering requirements have been met in full;
• Wagering requirements must be completed within the validity period specified for each bonus. Expired bonus funds and associated winnings will be forfeited;
• jilig reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice;
• Players who are found to have abused bonuses — including through multi-accounting, using promotional funds without genuine play intent, or coordinating with other players to manipulate bonus mechanics — will have their bonuses cancelled and may have their accounts suspended;
• Each player is entitled to claim a welcome bonus once only. Creating additional accounts to claim welcome bonuses again constitutes fraud and will result in account termination.

7. Prohibited Conduct

The following conduct is strictly prohibited on jilig and constitutes a material breach of these Terms:

• Accessing jilig while under the age of 21;
• Using the jilig platform for any money laundering, fraud, or other illegal activity;
• Registering or operating more than one account;
• Providing false, misleading, or fraudulent information during registration or verification;
• Using software tools, bots, scripts, or automated systems to interact with jilig games or systems;
• Colluding with other players to gain an unfair advantage in any game;
• Attempting to reverse-engineer, decompile, or tamper with jilig's platform, games, or security systems;
• Using a VPN, proxy, or other technical means to circumvent geographical restrictions or security controls;
• Engaging in abusive, threatening, or harassing behaviour toward jilig staff or other players via the live chat or any other platform communication channel;
• Depositing funds from payment methods not belonging to the registered account holder.

jilig reserves the right to immediately suspend any account suspected of prohibited conduct, pending investigation. Where prohibited conduct is confirmed, the account will be permanently closed, pending balances may be forfeited, and jilig may refer the matter to PAGCOR or Philippine law enforcement authorities as appropriate.

8. Intellectual Property

All content on the jilig platform — including but not limited to the jilig brand, logo, website design, game graphics, software, text, and promotional materials — is the intellectual property of jilig or its licensors and is protected by applicable Philippine and international intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the jilig platform for personal, non-commercial entertainment purposes only. This licence does not include the right to reproduce, distribute, modify, publicly display, or create derivative works from any jilig content without prior written authorisation from jilig.

9. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, jilig's total aggregate liability to any player arising out of or in connection with these Terms, the jilig platform, or any game or transaction conducted thereon shall not exceed the total amount deposited by that player in the 30 days preceding the claim.

jilig shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of winnings, or loss of data, arising from your use of or inability to use the jilig platform, whether based in contract, tort, strict liability, or any other legal theory, even if jilig has been advised of the possibility of such damages.

jilig does not warrant that the platform will be available without interruption, error-free, or free from viruses or other harmful components. While jilig takes commercially reasonable steps to ensure platform uptime and security, scheduled and unscheduled maintenance may result in temporary service interruptions.

10. Privacy & Data

jilig collects, processes, and stores personal data in accordance with its Privacy Policy and applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. By using jilig, you consent to the collection and processing of your personal data as described in the Privacy Policy.

jilig may share your data with PAGCOR and other regulatory or law enforcement authorities as required by applicable law. jilig implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. A full description of jilig's data practices is set out in the Privacy Policy, available at jilig.one/privacy-policy.

11. Account Suspension & Termination

jilig may suspend or terminate your account at any time, with or without notice, in the following circumstances:

• Breach of any provision of these Terms;
• Suspected fraud, money laundering, or other criminal activity;
• Failure to complete identity or payment verification within the required timeframe;
• At jilig's discretion where continued operation of the account poses a legal, regulatory, or reputational risk to jilig;
• At your request, including self-exclusion requests submitted via the Responsible Gaming tools in your jilig account settings.

Upon termination due to a breach, any balance remaining in the account may be forfeited. Upon voluntary closure or self-exclusion, any balance remaining after the satisfaction of applicable wagering requirements will be returned to your registered payment method within a reasonable period.

12. Governing Law

These Terms and all disputes arising out of or relating to your use of jilig shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

Any dispute between you and jilig that cannot be resolved through jilig's internal dispute resolution process shall be subject to the exclusive jurisdiction of the competent courts of the Philippines, or the applicable dispute resolution mechanisms of PAGCOR where regulatory matters are concerned. Players are encouraged to contact jilig support before escalating any dispute.

13. Amendments

jilig reserves the right to amend these Terms at any time. Where changes are material, jilig will provide reasonable notice via the platform — through a notification banner, email to the registered account address, or an in-app message. Your continued use of jilig after the effective date of any amendment constitutes acceptance of the updated Terms.

The date of the most recent revision is displayed at the top of this page. Players are encouraged to review these Terms periodically to remain informed of their rights and obligations. If you disagree with any amendment, you must stop using jilig and may close your account in accordance with Section 11.

14. Contact

For questions about these Terms, disputes regarding transactions or game outcomes, or any other matter relating to your jilig account, please contact jilig support via:

jilig is committed to responding to all support inquiries within 24 hours. For regulatory complaints that cannot be resolved directly with jilig, players may contact PAGCOR through the official PAGCOR channels.